Privacy Policy

1. Introduction
RecySoft, operated by Recy Digital Retailer Ltd, is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our website, place an order, or communicate with our support team. By using our services, you acknowledge and accept the practices described in this policy.

2. Data Controller
The data controller responsible for your personal information is Recy Digital Retailer Ltd, trading as RecySoft.
Registered address: 20 Wenlock Road, London N1 7GU, United Kingdom
Company Number: 17053579
Contact email: support@recysoft.com

3. Information We Collect
We may collect personal information necessary to process orders and provide services, including your name, email address, billing information, payment details, and order history. We may also collect technical data such as IP address, device type, and browsing activity on our website for security, analytics, and service improvement purposes.

4. How We Use Your Information
Your information is used to process purchases, deliver digital products, provide customer support, manage transactions, prevent fraud, and comply with legal obligations. We may also use data to improve our website, enhance the customer experience, and maintain the security and integrity of our systems.

5. Legal Basis for Processing
We process personal data in accordance with applicable UK data protection laws. Processing is carried out where necessary for the performance of a contract, compliance with legal obligations, protection against fraud, or where there is a legitimate interest in improving our services and maintaining operational security.

6. Sharing of Information
Personal information may be shared with trusted third-party service providers where necessary for payment processing, fraud prevention, technical infrastructure, and order fulfillment. These providers are required to handle data securely and only in accordance with our instructions. We do not sell or trade personal information to third parties.

7. Google Services (Google Analytics and Google Tag Manager)
Our website uses Google Analytics and Google Tag Manager, services provided by Google Ireland Limited (“Google”). Google uses cookies to help analyse how users interact with the website.

The information generated by these cookies, including website usage data and IP address, may be transmitted by your browser to Google servers for processing. Data may be processed outside the United Kingdom and the European Economic Area.

We have configured Google services to prioritise user privacy and limit the use of data to the operation and analysis of this website. Google processes this information to evaluate website usage and compile reports on website activity. These cookies typically remain active for up to 24 months.

Further information about how Google processes data is available at: https://policies.google.com/technologies/partner-sites

8. Facebook (Facebook Pixel)
Our website may use Facebook Pixel to measure the effectiveness of advertising and understand how users interact with our content. Facebook uses cookies and similar technologies to collect information about people who use its products and those who interact with advertisements, websites, and applications of its partners.

For more information about how Facebook handles cookies and data collection, please refer to: https://www.facebook.com/policies/cookies/

9. Data Storage and Retention
Personal data is retained only for as long as necessary to fulfill contractual obligations, comply with legal and accounting requirements, and resolve disputes. Transaction records may be stored for statutory periods required under UK law. When data is no longer required, it is securely deleted or anonymized.

10. Security Measures
We implement appropriate technical and organizational safeguards to protect personal data from unauthorized access, misuse, disclosure, or loss. Secure payment systems, encryption, and internal access controls are used to maintain the confidentiality and integrity of customer information.

11. Your Rights
Under UK data protection legislation, you have the right to request access to your personal data, request correction of inaccurate information, request deletion where applicable, restrict processing in certain circumstances, and object to specific uses of your data. Requests may be submitted by contacting support@recysoft.com.

12. Cookies and Website Data
Our website uses cookies and similar technologies to ensure proper functionality, analyse traffic, personalise content, and improve the overall browsing experience. You may manage or disable cookies at any time through your browser settings.

13. Third-Party Links
Our website may contain links to external websites or services. RecySoft is not responsible for the privacy practices or content of third-party platforms, and users are encouraged to review their policies before providing personal information.

14. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal requirements, technology, or business operations. The latest version will always be available on our website, and continued use of our services constitutes acceptance of any updates.

15. Contact
For any questions regarding this Privacy Policy or how your data is handled, please contact:
RecySoft – Recy Digital Retailer Ltd
20 Wenlock Road, London N1 7GU, United Kingdom
Company Number: 17053579
Email: support@recysoft.com